Outlook app folders not syncing 

; Click Data Files. Sep 09, 2019 · @ClaireIreland: This may be related to your Email Sync Period, therefore to troubleshoot the issue please open your Email app > Tap the 3 lines in the top left > Tap the cog in the top right of the pop up window > Select your email account > Email Sync Period - this defaults at 2 weeks, so you may wish to opt for 'All Time' to allow you access to your archived emails. You can grant a delegate permission to read items in your folders or to read, create, change, and delete items The left panel with the hamburger menu, app shortcuts, and email folders look to be coming straight from the Outlook web app, and you can also notice icons for settings, notifications, and more in Next comes the IMAP Port field in which you have enter 993 value. Check Your Sync Settings. Click the Remove button. Step 2To view your quota: If you cannot see your list of mail folders (such as your Inbox or sent messages), go to the View menu and select Show Mailbox List or Show Mailboxes. Choose to sync all calendars, or only selected calendars using the settings provided. There's a feature request on Outlook's UserVoice forum for this functionality. Email App for Outlook & others. - Filter your emails (all, unread or flagged) by selecting Inbox in the top menu. Earlier versions are similar. As the person granting permission, you determine the level of access that the delegate has to your folders. If you face Outlook sync errors, try to empty the Sync error/Local failures folder in Outlook. 0_x86__8wekyb3d8bbwe\Office16]Location. Double click the Add-in Express folder. What are the Sync Folders For? Generally, the Sync folders hold messages telling you about problems encountered when syncing emails in Outlook with those on the email server (or vice versa). The folder structure on the desktop client is different than the OWA. Answer. Jun 02, 2015 · We can also try right-clicking on Deleted Items folder, selecting Properties, and then clicking the Clear Offline Items button. Just select the email of your choice, right-click, and choose the "Delete" option. com. iPhone Calendar Not Syncing with Outlook. Click the iPhone icon to access your device’s summary. There is however the possibility to tell the app for which files it must keep up to 10 recent changes. To apply this view to all other folders in the current email Just open up your Outlook and follow along. Check to see if the folders have appeared. Right-click on the folder with incoming mail. On the Outlook toolbar, click the ellipses (i. Find the Preferences Tab. On the left side, almost at the bottom, click on “add-ins” In this article, learn what caused the issue for us and how we resolved it. Some limits on functionality within the mobile apps include: not being able to rename folders or view the favorite folders list; the inability to report emails as junk; and not being Please do as follows to merge multiple inboxes in Outlook. Next, activate the option "for mailboxes and their subfolders. Set Outlook calendar as the Mar 17, 2020 · In the Microsoft Endpoint Manager environment, an App protection policy is created as shown in the below screenshot. Feb 10, 2016 · Since the connection in this scenario with an Outlook folder missing is to the Outlook Web App (OWA) virtual directory and not an Outlook connection, you can eliminate any potential Outlook client profile issues. What is Delete Folders for Outlook? This free utility deletes selected Outlook folders and/or subfolders. Customer service is inefficient and unable to answer questions. ' reported error (0x80004001) : 'Outlook cannot download folder (null) from the IMAP e-mail server for account xxx@domain. Click on “Exchange. If Jun 30, 2011 · You can find many similar products on Slipstick's page, Synchronizing Microsoft Outlook on Two Machines, or by searching office. Syncing iPhone calendar to Outlook with iTunes. Jan 18, 2022 · When logging out from Citrix Workspace app, Citrix Files for Outlook might remain logged in. Workaround Solution to Fix Mac Outlook Not Syncing With Exchange Server In this article, learn what caused the issue for us and how we resolved it. I have logged to the Outlook web-interface with this test user and created a new Contact. Mar 07, 2019 · Hi, I'm a bit simple when it comes to tech, but whilst To-Do syncs with the Outlook Web App, it doesn't sync with normal Outlook Tasks on my laptop. how to synchronize mail app in windows 10Gmail not synchronizing in windows 10 mail appemail ac Nov 26, 2021 · If you're a royal Outlook fan and have an iPhone, like iPhone X or iPhone 8, you might be a little confused about how to sync Outlook with iPhone or how to sync Outlook contacts to iPhone. Step 1 . Click Setting icon at the bottom left of the Outlook Mail app window and select Accounts. Select Notifications, New email sound, or Sent email sound and make the changes you want. com folder or create two-way/one-way sync, choose the first option. To get relevant rights for Public Folder; please contact your Companies Administrator (person who provided) you the login details for your Apps4Rent […]In Outlook 365, you can create a structure of folders for organizing emails. By default it searches all folders; however, you have the ability to select an alternate folder to search, if needed. com accounts in Outlook: 2: Oct 3, 2020: Sender's Name Doesn't Appear in the From Field on Outlook 365/IMAP: Using Outlook: 2: Aug 27, 2020: A: Backup Email Accounts On OutLook For Mac Nov 07, 2021 · Like all apps on your device, your email app saves data and cache files on your phone. The folder's are not syncing there as well. Outlook Anywhere does, however I'm having trouble finding a way to support Outlook Anywhere--and in turn support draft syncing. If there is an issue with a specific folder, you can resync the folder in Outlook. Outlook users are used to having all their email stored in a single place - Outlook mailbox, potentially with one or more additional archives. Method#1 Change Profile Settings to Sync Outlook · Firstly, open Outlook>>File tab and choose Account Settings · Then, in the Account Settings, 2021. rpmsg and not as a normal message? I guess there's no official tool to provide sync between multiple PCs but 2019. Click on the arrow to the left of the person's name to view the folder(s) they have shared with you. Mar 17, 2020 · In the Microsoft Endpoint Manager environment, an App protection policy is created as shown in the below screenshot. If you want to know more about the channel then watch my videos. Apr 07, 2021 · If there's an issue with a specific folder, you can resynchronize the folder in Outlook 2013 or Outlook 2010. Oct 30, 2021 · When you try to synchronize a Microsoft Exchange Server mailbox with an Offline Outlook Data File (. Here is how to stop Outlook from syncing. If you cannot at all synchronize any of the Outlook folders then, try to empty the Sync Issues \ Local Failures folder in your Outlook. This oc Mar 05, 2021 · Users confirmed that applying this method solved the had with Microsoft Teams not syncing with the Outlook calendar. Right-click the desired contacts folder to share. Outlook Web App (OWA) offers very flexible search tools. Close and restart Outlook to re-sync your IMAP account. Finally, click OK. There, select Notifications: Make sure you've chosen a Working with Public Folders in Outlook Web Access (OWA) You can use Outlook Web Access to create, delete, move, and copy public folders. Dec 11, 2018 · Why it should decide that I'm not subscribing to some I don't know, but you fix the problem by: - in Outlook click on My Outlook Data File (top left) - right click on your account name, just below. Find the tab labelled “File” and select the “Open and Export” option. Sync Deletion, which will sync your deleted contacts, so if you delete a contact from Outlook, it will be deleted in Gmail, and vice versa. Dec 24, 2021 · Users can use reminders in Outlook but they won’t be synced to G Suite mail (business Gmail) Similarly, rules, signatures, account settings of Outlook is not synchronized to G Suite mail; All the newly created folders become labels in G Suite; While it is an excellent tool to synchronize G Suite data with Outlook, it is not free from issues. 6GB (yeah, I know)If your business syncs data between Gmail and Outlook, you may notice issues with syncing some or even all data. i’ve set the parameters based on my hosts directions, but Outlook live (free hotmail account) does not sync the IMAP folders. In the main program window, click on the Calendar button on the left, then click “Import calendars”. Step 01: Browse and select the PST files that you want to repair. This oc Jul 13, 2021 · Share Outlook folders Share your Outlook e-mail, contacts and calendar folders or sync with your colleagues. 5. Outlook Web App lets you access your Microsoft Exchange Server mailbox from almost any web browser. Click Add. Root your inbox 2. When the update happens, you may not be able to refer back to this email in your Outlook desktop application. Sep 08, 2011 · Later I downloaded a 3rd party app that now shows the folders. Once you set up the app, it will automatically sync your Inbox, Calendar, and Contacts. Possibly, part of the reason is that somewhere in the settings the ToDo app shows that it's set to sync with 'Wunderlist'. If Choose Accounts. As you can see from the above image, you also get the option to only sync your Apr 01, 2021 · Outlook did away with its calendar sync tool years ago. Find and click on Uninstall a program. Tap on to open settings. Open Outlook. com and Android Outlook, I ended up deleting the self-created folder 3 different times during 3 different trials (deliberately). Jan 11, 2022 · How to Sync Outlook Calendar with Google Calendar on iPhone or iPad. If you set up Outlook to show emails after a certain period of time, that might explain why not all your emails are showing in the Inbox folder. Thanks! · I don't know if there is a plan to get non-mail folders access back to OWA and as far as I can remember, public folder access has never been available in EAS. One of the best ways that you can use to sync your Outlook mail with your phone is to use iCloud, as this is a very simple and convenient way to do such a thing without having to deal with iTunes in the process. This oc About Syncing Not Outlook App Folders . Oct 27, 2021 · Step 2: Manually Synchronize the Shared Mailbox. The Syncing Master handles communication and data synchronization between the Client Apps, and it should be installed only on one of the computers in the local network. Choose Free/Busy Options. Conclusion. com account is configured as an EAS account in Outlook 2013 as an EAS account doesn't support synching the Drafts folder. Task 'Purging subscribed folders on xxx@domain. Once it is done, restart the app to fix Outlook calendar not syncing. This should import your vCard. is in the sent mail folder. Jan 31, 2022 · After performing iOS 11. In this guide, you will learn how to reset the Outlook app when not working on Android. One of the easiest ways is to install Outlook app from the App Store on your iPhone. some users are not able to view all their emails at all or they can view the first 30 emails only. It now requiresRestart Outlook and check if the "cannot start Microsoft Outlook" issue is resolved. Open iTunes and click the icon for your phone. Use the autoarchive feature of Outlook to automatically backup older Inbox emails and put them away from your main Mar 06, 2013 · The Draft Folder syncs between OWA and Outlook, but not with ActiveSync. You can find this folder adjacent to all the folders that are present in Outlook. This oc Here’s how: Locate the Google Apps Sync tool running in the notification area. 1) Open your Settings app of your iPhone or iPad, and select Passwords & Accounts. com with your credentials. *Note that retention periods cannot be modified for your Inbox, Sent Items and Drafts folders. This method aims to show you how to move messages that are in the "Other" inbox to the "Focused" inbox. Synching will corrupt your pst-file Due to the active connection and lock Outlook has on the file, OneDrive, Dropbox or something similar like Google Drive, will continuously try to upload the file and thus use a lot of network bandwidth. Launch Outlook Desktop. Beautiful design, Intuitive actions, Lightning speed, Advanced security - In a new powerful email app for Outlook & others! Quick and easy access to Outlook and Hotmail accounts on the go! Check email, read, reply, send photos, add and view attachments — stay in touch with friends, family and colleagues. Click “Change mailbox sync settings” in the pop-up window. Syncing iPhone calendar to Outlook by using iTunes. Try two things first. I'm trying to read read the emails contained in the subfolders and dump the data into a database i. She had an existing Outlook profile, so we used the Google Apps Sync for Microsoft Outlook add-on to create a new 'Google Apps' Outlook profile. Folders that you nest under your Inbox in Outlook (and other default folders such as Drafts, Sent Items, etc. Synchronize and share Microsoft Outlook data via shared . Open the Calendar app and tap the Calendars tab. Users with the Click to Run installations (most people) will see the fix soon, if not already. It's not difficult. Mail yourself the vCard (. When Outlook emails are not syncing in Windows 10, then you need to In this article, learn what caused the issue for us and how we resolved it. Make sure there is no tick on the box beside "When Moving multiple folders all at once in OutlookHelpful? Please support me on Patreon: https://www. You can empty the “Sync Issues\Conflicts” folder with the Mailbox or a calendar event) on your phone and it's not showing up in Outlook, These synchronization issues folders contain logs and items that Microsoft Outlook has been unable to synchronize with your Exchange Server 2013. Follow the steps below. The solution is to add the Google App Sync directory to the PATH under the system variables as follows – 1. Then put in your company email address with your user name and password. On some devices you may only need to navigate to Accounts for this task. Step 3: Reach Sync folders and expand it to view other folders. How to delete the Outlook app from your iOS device: Step 01: On your iOS device, tap and hold the Outlook app until it jiggles. Right-click this icon and select Set mailbox size limit…. ; Click the Account Settings tab. Check "Sync Calendars with" and select Outlook from the dropdown menu. How to Change the Update/Refresh Rate for Outlook Calendar. Tap Back or Mailboxes (whichever option you see in the top-left corner). So we have a user who's on O365 Business Premium and setup Outlook desktop app on his work computer. Nov 27, 2018 · So the majority of Android phone users who have Outlook for a Mobile app installed, could not either get email notifications or even sync the email until they open the app and refresh the app screen. Then access the problematic folder. If you’re using your calendar mainly on your iPhone, there are several options to consider if you plan to sync the two calendars. Some have, but mostWhen creating folders in Outlook, make sure you create them under the appropriate Outlook app (Calendar, Contacts, and so on). Oct 29, 2021 · The Sync Issues folder contains the synchronization logs that can help you troubleshoot the synchronization issues between Outlook and Outlook Web App (OWA). I have a user with 80+ folders (not under the inbox), some with sub folders, in the email account. Click on "Apply current view to other mail folders". While these files don't normally cause any issues, it's worth clearing them to see if that fixes the email sync issue on your Android device. Jan 24, 2016 · The Windows 10 Mail App seems to be quite different from Windows Live Mail, Vista's Windows Mail, Outlook Express, etc. If you log on to Windows 10 using a Microsoft account with an Outlook. Follow the steps below: Open the Microsoft Outlook application for desktop. For an IMAP account, under the account's Advanced settings, you can configure Outlook to only download headers. Samsung Kies software (only for Samsung Galaxy Note and other Samsung phones). Click the View tab, select the Show hidden files and folders check box, and then clear the Hide extensions for known file types check box. A search folder can be a handy tool to navigate, organize and monitor your email messages. Limitations of the App: Data synchronization: If you are using a POP3 and an IMAP email account note that these types of accounts do not support the :syncing of Contacts and Calendar, via the Outlook App. The sidebar lists all the folders and you can simply drag an email from the inbox list and drop it on a folder to move it. Google outlook sync on Terminal Server – PST location – Google Apps Help. Get things done. With this tool, it becomes possible to work with Outlook along with G Suite Gmail. This step-by-step guide will help you solve issues with Due to certain features of the POP3 protocol, email client mail may not sync correctly with the Step 1. Click OK. Let Outlook auto-archive or synchronize without interruption. Outlook will start and synchronize the mail items. This oc Oct 24, 2019 · In a situation when there is a need to connect, use & sync Outlook 2019 / 2016 / 2013 with Google Apps/ G Suite account, then G Suite Sync for Microsoft Outlook (or GSSMO) is the best free utility. pst file on the local network. Then delete the OST. 2. Set the Update Interval to a time that suits your needs. Salesforce for Outlook can't So remember, if you have a lot of emails or/and a slow internet connection, sync may take a while. Next go to the top of Outlook and click on "View" Now scroll over to "Change view" and at the bottom you will see "Apply current view to other mail folders" Now an "Apply View" box will pop up, keep the mailbox checked and at the bottom click "Apply view to sub-folders"Click the View tab and then click Reading Pane in the Layout section and select Off. ’ This will display Oct 20, 2021 · Apparently ActiveSync 16 is supposed to allow Draft syncing. 1. com language back to your personal preference. It's already 2 days that I'm trying to sync my outlook email on Thunderbird, but it just isn't working. Search Folders can be used, among other things, to create category folders right in your Folders Pane. Oct 05, 2021 · 6. Sometimes it looks like Outlook has a mind of its own and It's important to keep in mind that Outlook for Android and Outlook for iOS have less functionality than the desktop version of Outlook or the Outlook Web App. Looking at the available Views allows you to determine whether a folder is being treated as an IMAP folder. In the Gmail iOS app or iOS Mail (and most others) I can scan through the folder list to see an email count showing which folders have received emails, but the Outlook app doesn't automatically update the unread count for each folder, and I would have to click on every one, which makes all that rule organisation useless. Outlook groups the emails by date (with the latest at the top), styles unread messages in bold blue text, and shows messages you've read in a regular black font. Oct 24, 2018 · Messages in the Sync folders are only visible within the Outlook client on your machine, so you won’t find them in the Outlook web app. Click Clear Offline Items > OK. Jan 24, 2020 · This is the first time I've encountered this issue. Below you can see an image of how synchronized SharePoint Calendar looks in Outlook. Two "Junk" Folders in Windows Live Mail app - posted in Windows 8 and Windows 8. This article will analyze why OneDrive not syncing files or folders and give you 28 free fixes to deal with OneDrive won't sync problem. Nowadays there is a big problem which users are facing with Windows 10 mail app & i. Outlook for Android and iOS add support for syncing Contact subfolders · If a user has created a single additional contact folder, we will create in Email, calendar, and contacts. Sync Outlook Exchange, Public and Personal folders between your desktop or laptop over LAN or FTP connection, or using a USB drive. Step 2. Follow these steps to ensure that all your contacts sync: Make sure your Outlook. Feb 06, 2020 · Open the Windows Mail app via the Taskbar or via the Start menu. There are 3 methods that let you sync iPhone with Outlook without any hassle. Now, in the file type tab, you need to select the Comma-separated values option to continue. In Outlook app on android (unlike the situation on windows phone) only the inbox sub-folder can sync while the other mail sub-folders do not sync unless I Right-click the folder, and then click Properties. Advanced Folders Watch offers solutions for a wide range of tasks related to message monitoring in public folders. I then went to my laptop and office at home. Reduce Outlook Data File Size. Click create new folder from the drop down menu. Integrate Outlook emails, calendar, contacts, tasks and notes with IceWarp. Step 04: Browse and select the location Type App data in the Run app and press the Enter key; Go to C:\Users\Fujitsu\AppData\Local\Microsoft\Outlook and delete or move the XML files. Choose Tools along the top navigation bar and then Accounts from the list. In short, one can easily perform Outlook to G Suite sync. Click the File tab in the Ribbon, and then click the Info tab on the menu. co. In the Navigation Options dialog box, (1) select Folders in the Display in this order list box, (2) click the Move Up button repeatedly to move Folders to the top, and (3) click the OK button. If you've enabled Notifications for the app in the built in Settings app, also open Outlook, and go to the app's settings. This oc Apr 13, 2021 · The folders are not visible when you connect to your mailbox via Exchange ActiveSync on your smartphone or tablet or the Windows 10 Mail app. Dragging folders to Deleted Items used to be faster and still is in older versions of Outlook. This issue can cause a lot of complications, as you mightTroubleshooting Microsoft Outlook issues. Any groups that are created are saved on the computer and are available only in Outlook for Mac. Archived Forums > which I then want to store in outlook public folders. Listen to Emails In the Outlook App. Next, click the gear icon or go to settings and click on Connected Accounts. Windows 10 Mail App vs Outlook - What You All Need to Know! To the individuals who have just utilized an edition of Outlook before, the Windows Mail application will seem to be a lightweight variation with certain highlights deleted from the experience. Navigate to Outlook installation folder [C -> Program Files -> Microsoft Office -> Office XX -> Outlook. As of today, this simple feature has changed. Find the app, then swipe up to close it. ) and see if the issue continues. I fixed this by manually setting the "middle name" to "A" on all Outlook contacts, then synced with the iPhone, then manually deleted all contacts without an "A" middle name on the iPhone, then removed the "A" middle names in Outlook and then synced with the iPhone again. To fix the syncing issue of the Windows 10 Calendar app not syncing with Gmail/Outlook, you need to first make sure A wide number of users have complained about an issue caused by Windows 10 Calendar not syncing with Gmail/Outlook. I have outlook 2003, in the Inbox folder I have three subfolders. Outlook not syncing on Android? Here's what to do · Check the connection · Reset the account · Remove and add the account again · Reinstall Outlook 2021. This is also know as "the root folder of a mailbox" or "top level folder" since it …Search Folders are a Windows Outlook feature that allows creation of virtual folders in your folder list. Q: How do I move an email from my Inbox to one of my favorite folders? A: To move an email from your inbox or any other folder to a favorite folder Dec 11, 2018 · Why it should decide that I'm not subscribing to some I don't know, but you fix the problem by: - in Outlook click on My Outlook Data File (top left) - right click on your account name, just below. It manages two-way syncing of your Outlook Contacts, Calendars, Notes, and Reminders. Oct 23, 2018 · 2. Going forward, your Samsung S7 syncs with Outlook Calendar and Contacts. Outlook has a folder "subscribe" process, to show additional mail folders. You need to switch to the Outlook app or work with your IT department as to why syncing may not be allowed to third party devices/apps. Select 2-Way sync as this will sync both your Google Calendar and Microsoft Outlook events with each other. 44 out of 60. Store Outlook email as files. Go to Options. As of this writing, you cannot change the sort order in the folder list. Just bring up the App Switcher on your Android or iOS device and swipe away the Outlook app card. Windows Live Mail users will need to use a different app or use a web browser to visit www. e. ics URL and then click add (If you've not yet set up the . Apr 18, 2021 · Disable it, connect to a network, and try syncing emails again. Show activity on this post. When he reached home and thought of accessing his email through the web/browser, for some reason the sub folders he created didn't sync on the web. You might, sometimes, face the problem where Microsoft Outlook has stopped syncing the emails and was not sending, receiving, refreshing or downloading any n Jan 02, 2020 · On December 23 all accounts stopped syncing for no apparent reason on all my iOS devices. pst file. This will clear all items in the Deleted Items folder. Outlook Web App - Add Another Person's Mailbox to Your Folder List. OST file is corrupt. Google Workspace Sync for Microsoft Outlook. Both iPhone and iPad are at iOS 13. Don't worry. Fix 2. Updates KB2837618 and KB2837643 prevented IMAP folders from Aug 29, 2019 · To import your Google Calendar using the Outlook desktop app, start by opening the client. exe] Right-click on the file "Outlook. Provide the new calendar name and specify the location of your new calendar. Outlook. To do this, follow these steps: Right-click the folder, and then click Properties. Create pairs of synchronized folders and keep your Outlook data in sync. First create a new calendar. This oc Outlook and Iphone Not Syncing Apple Community. Disabled Calendars on your iPhone, open iTunes on your computer and connect your iPhone. It’s easy for fans to become ensconced in their games, and sometimes their enjoyment borders on obsessive — which is often part of gaming’s appeal (and somethi2018. #5. Here's how: To make a folder, drag an app onto another app. GetNamespace ("mapi"); // If an outlook app is already open, then it will reuse that // session. You have to login to Gmail. Outlook will display in people view. The app only shows a few generic folders, such as Inbox, Sent, etc. patreon. Reset Email Account. If your OneDrive is not syncing, then visit its Settings and click on the “Office” tab. Define Send and Receive Group settings. ) Furthermore, the data is stored in the cloud. Tame your inbox. Open Outlook: Right click on the top/Root folder, default name is Personal Folders. If you want to change the settings for IMAP folders, open Outlook and change the selection. This will open the configuration manager. They are located under the below-mentioned folders. Click Create New Subfolder from the context menu. Tyr to install and use Outlook app on your iPhone. [SFOLP-1020] Citrix Files for Outlook might prompt to log on frequently. Select "Microsoft Mar 17, 2020 · Select the Mailboxes Items and Sub Folder you want to import in Outlook 365. Click + (Create New Folder) in Outlook Mail. A pop-up box appears, so click onHow to bulk move Outlook folders. Type the name you want to use for this folder. Press the Home button to return to your Home screen. Outlook will look for and display matches as you type. app. Here is the first method on how to sync outlook contacts with iPhone. · Click Clear Offline Items, and then click OK. Your contact and calendar information is updated on your iPod each time you connect it to your computer. Emails will now appear in the Email app, confirm if calenar items are now showing. Create a new folder or select the existing one to store the data. “Change View” menu for an IMAP folder –. Desktop. If you're not an IT administrator, read Get started with the new OneDrive sync app on Mac OS X. This oc Nov 26, 2017 · After performing iOS 11. Start Outlook with the /resetfoldernames switch to have the folders match the language of Outlook. So using new Mail App. How does one add a shared calendar kept in a public folder in Outlook Web App 2013 (CU2)? We are running pure Exchange 2013 environment. App info, reviews and more Alternatives. You would need to check in the settings to see what they are set up as. pst and transfer it to the receiving computer. Q: my outlook subfolders email are not getting sync whenever i get a mail. Change the selection from 1GB to Unlimited and click OK. Uncheck the box for Do Not Sync Events Older Than 30 days if you wish to sync older appointments. First open the People app from your Windows phone About Syncing Not Outlook App Folders . Open the Outlook mail app · 2. How do I add or create folders? 1. The new data file shows as a folder with sub-folders of Inbox, Sent Items, Delete Items, etc. 99. I have tried deleting the app, and logging out and back in again to the app, and resetting my account all to no avail